Group Class Policy

IMPORTANT NOTES

 

A. Automatic Enrolment (Weekly Group Classes) 

For your convenience, we automatically register students taking weekly classes for future terms (Fall to Winter, and Winter to Spring), except for SAT® courses. To cancel your registration, please email us at support@tokyoacademics.com at least 72 hours before the class start date. 

 

B. Unenroll after first class

Weekly Group Classes

If your first class doesn’t suit you, you can contact us to unenroll 24 hours before the second session, you will not be charged for the first session or any subsequent sessions.

Intensive Group Classes (Summer, Fall, Winter, Spring breaks) 

If your first class doesn’t suit you, you can contact us to unenroll anytime before 9:00 pm on the first day, and you will not be charged for that session.

 

C. FREE Level Check 

For parents and students who are unsure about the correct course of study, we recommend taking mock tests or a diagnostic meeting to find the class that best suits their needs. Please email us at support@tokyoacademics.com to set up an appointment.

 

D. Custom Request Classes 

If our current class offerings and schedule do not suit you, or you are looking for a more personalized curriculum, we can also create a custom group class. Parents and students are welcome to request a class on any subject either in-person or online. The schedule, duration and frequency will be determined by student and tutor availability and need. These classes would require a minimum of 2 students per lesson.

If you are interested in exploring options for custom group classes. please contact us.

 

E. Class Cancellation 

Weekly Group Classes

• Weekly Group Classes are those offered on a weekly cadence.
• If we are notified at least 24 hours prior to a student missing a class, there will be no charge.
• When a student cancels less than 24 hours before class, they will be charged as usual.
• Students who fail to notify TA of any absence beforehand will be charged for the missed class.

Intensive Group Classes 

• Intensive Group Classes are those that run for multiple sessions within a week (ex: summer, fall, winter, and spring breaks). 
• 24 hours prior to the class start date, you can cancel your registration for no additional charge. 
• If you join the class on the first day and find it does not suit you, please contact us before the next class to withdraw. You will not be charged for the first class. 
• Should you fail to notify us of an absence or cancelation 24 hours in advance, you will be charged for the missed classes. 
• Cancelation can be made by phone call or email to support@tokyoacademics.com
• If a student needs to withdraw part way, or will miss a single session, please inform us 24 hours prior. Failure to inform us of an absence or cancelation can incur a fee. 
• Students who know ahead of time that they will miss one or more sessions of a group class can contact us before the class start date and can be removed from those appointments early. 
• Intensive Group Classes are those that run for multiple sessions within a week (summer, fall, winter, and spring breaks) 
• Cancellation of an entire class must be made at least 1 week before the course starts 
• Alternatively, you may join the class on the first day and un-enroll before 9:00 pm if your first class does not suit you.

1-day Group Classes

• These include classes such as our AP® Cram Sessions.
• Section B of our policy (Unenroll after first class) does not apply to group classes that are only 1 session in length.
• Cancellation of the class must be made at least 24 hours before the course starts or else the class will be charged.

 

F. Redundant Classes (Weekly Group Class) 

Each week, we may run multiple classes with the same title that cover the same content. To avoid covering the same lesson content multiple times, please sign up for only one of these recurring classes each week.

 

G. Class Billing 

Weekly Group Classes 

• Weekly classes are billed at the end of the month.
• Families are billed only for the classes they have registered for and attended (with the exception of cancellations made less than 24 hours in advance).
• Families are not charged for the first class from which they have unenrolled

Intensive Group Classes 

• Intensive classes are billed at the end of the month.
• Families are not charged for the first class from which they have unenrolled

 

H. Class Location

All of our regular group classes (with the exception of our custom request group classes, if requested online) will be held in person, at our Learning Centers in Nishiazabu and Futakotamagawa. Please be sure to check the location before registering.

Most high school level group classes can be joined remotely. We do not offer hybrid group classes for elementary or middle school classes. 

 

I. Entry Assessments 

Students will be required to complete entry assessments for test-prep courses, prior to their first class. Failure to complete an entry assessment can impact students negatively as they may enroll in a class too easy or too difficult for their current skill level, and will have a harder time tracking their progress throughout the course. 

For SAT® : Please complete an official mock test on BlueBook and send us a screenshot of the score, or send a screenshot of your most recent official results. 

For SSAT: Please complete an unofficial mock either at home or at Tokyo Academics, and share the results, or share the results of your most recent official test. 

 

J. Minimum Number of Students per Class: 

• We aim for at least 2 students to continue offering a group class. Any group class with fewer than 2 students may be discontinued after three sessions.
• Private lessons or custom lessons may be recommended for classes with fewer than 2 students.

 

Registration Policy: 

1. Students can join classes after the start date (EXCEPT for SAT® classes).
2. To join or audit a class, students MUST register.

 

For questions, please feel free to email us: 

• For general inquiry – support@tokyoacademics.com
• For concerns on invoice and payment process – billing@tokyoacademics.com